ROB RUN Purchase Not Received: Mail and Support

If a ROB RUN purchase has not arrived, Kefir says to restart the game and check in-game mail. If it is still missing, contact support and attach the purchase receipt.

Check before contacting support

1. Restart ROB RUN.
2. Open in-game mail and check for the purchase.
3. If it has not appeared, contact Kefir support and attach the receipt.

The official answer does not promise a delivery time or a refund outcome. Keep the transaction record available for the support request.

Finding your UID

If support needs your UID, Kefir says it appears on the right of the Esc screen beneath your character name; Copy UID copies it. See where to find your UID.

FAQ

Where should I look after restarting? Check your in-game mail.

What should I attach if the purchase is still missing? Kefir asks for the purchase receipt.

Does contacting support guarantee a refund? The official answer describes how to report a missing purchase; it does not promise a refund.

Sources

• ROB RUN Purchase Not Received: What to Check — Kefir Help Center.
• Where to Find Your ROB RUN UID — Kefir Help Center.

Research checked November 10, 2026. Exact game build is unknown.